MSP Pricing
RMM and PSA Pricing for MSPs
Save 19%
Core Plan
Annually
$159
$129
Monthly
$159
per user/per month
For emerging and growing MSPs building their foundation. Centralize endpoint management, ticketing, and client billing operations, the essentials, done right.
Team Plan
Advanced AI Capabilities
Annually
$209
$179
Monthly
$209
per user/per month
For established MSPs ready to scale. Layer in Microsoft 365 security, AI-powered ticketing, and advanced automation to maximize technician efficiency across your client base.
AI capabilities free through January 2027
Enterprise / Custom
Let’s Talk
Let’s Talk
Flexible terms and volume pricing available
For large or complex organizations that need it their way. Volume pricing, PO billing, multi-year terms, and custom start dates, built around how you operate.
14-day free trial, no credit card
RMM + PSA in every plan
Unlimited endpoints per technician
24/5 live support
SOC 2 Type II certified
Core vs. Team: What’s the Difference?
Both plans include RMM and PSA with unlimited endpoints. The Team Plan adds the full Microsoft 365 security and identity management suite, advanced automation and AI, plus real-time metrics — built for MSPs scaling their security practice.
Core
Team
MCP Server
A direct, plain-language connection between Syncro and the AI tools technicians already use, including Claude, ChatGPT, and Copilot.
Ticket Summaries
Assembles the issue, the history, what has been tried, and current status into one snapshot before a technician opens the ticket.
–
Automated Triage & Dispatch
Prioritizes each incoming ticket and routes it to the right technician by skill, availability, and workload*.
*Free through January 2027 then usage-based with a pool of free monthly credits. Learn more here.
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Unlimited Managed Endpoints
Windows, Mac, servers, and network devices. No per-device charge, no ceiling
Automated Windows Patch Management
Schedule and enforce patch cycles across your client fleet without manual intervention
Custom Alert Profiles
Set thresholds and alert conditions per client, device group, or policy
Automation & Scripting Engine + Script Library
Build and deploy remediations across your client base. Pre-built library included
Policy Inheritance
Govern devices consistently across clients without per-device manual configuration
Asset Warranty Tracking
Track device age and warranty status across your client base. Useful for refresh planning
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Network Discovery
Continuously scan client networks for unmanaged devices and bring them under management
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MCP Server for Endpoint Data
Ask your AI assistant about device health, patch status, and asset details across every managed endpoint, and walk into a site visit already briefed.
Helpdesk & Ticketing
Centralized queue for client-submitted requests, incidents, and IT tasks
Estimates, Invoicing & Payments
Create and send client invoices directly from Syncro — no separate billing tool required
Recurring Billing Automation
Automate monthly client billing cycles — reduce admin overhead and billing errors
Branded Client Portal
A white-labeled portal where clients submit tickets, check status, and access documentation
Inventory Management
Track hardware and software assets across your client base from one view
Live Chat Agent
Give clients a real-time channel to reach your team alongside the ticketing system
Customizable Reports
Build client-facing and internal reports on SLA attainment, ticket volume, and asset status
Power BI Reporting Templates
Pre-built templates connect your Syncro data to Power BI — no custom data pipeline required
Ticket Summaries
Assembles the issue, the history, what has been tried, and current status into one snapshot before a technician opens the ticket.
–
Automated Triage & Dispatch
Prioritizes each incoming ticket and routes it to the right technician by skill, availability, and workload*.
*Free through January 2027, then usage-based with a pool of free monthly credits. Learn more here.
–
Real-Time Ticket Automations
Trigger routing, escalation, and SLA enforcement rules automatically as tickets come in
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Real-Time Ticket View Metrics Dashboard
Live view of queue health, technician workload, and SLA status across your team
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MCP Server for Tickets & Billing
Create and escalate a ticket from the road, pull a client’s billing status mid-call, or build a quarterly business review that draws from several reports at once.
Entra ID Sync
Sync users and groups across all client tenants from a single dashboard
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Entra ID Actions: Password & MFA Reset, Session Revoke, User Block
Resolve common identity requests across client tenants without leaving Syncro
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Automated License Billing
Track M365 license consumption per client and feed usage data into your billing workflow
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CIS-Aligned M365 Security Baselines
Assess client tenants against CIS benchmarks and detect configuration drift before it becomes a breach
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Security Baseline Detection & Alerts
Get notified the moment a client’s tenant deviates from your approved security baseline
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Consolidated Security Posture Scoring
A single security health score per client tenant — easy to track, report, and act on
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Branded Security Assessment Reports
White-labeled, client-ready M365 security posture reports you can deliver without building them yourself
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Advanced Identity Governance Tools
Deeper identity controls for managing access policies and governance across client tenants
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MCP Server for Microsoft 365 Data
Query tenant security posture, license consumption, and identity data in plain language, then hand the answer straight into a client conversation or report.
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Splashtop Remote Desktop
Fast, encrypted remote desktop access to any managed Windows or Mac device
Remote Backgrounding Tools
Event Viewer, File System, Registry Editor, Service Manager, Task Manager — no user interruption required
Secure File Transfer During Remote Sessions
Push files, scripts, or patches to a client device mid-session
Remote Command Prompt & Powershell Access
Execute commands and scripts on any device without a full remote desktop session
Session Recording
Automatically record remote sessions for compliance, audit, and quality review
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Permission-Based API Access
Connect Syncro to your existing tools with permission-scoped access for safe, controlled integrations
Pax8 Integration
Sync procurement and license data directly from your Pax8 account into Syncro billing
Domotz Network Monitoring
Extend visibility to client network infrastructure — switches, routers, and IoT devices
Hudu IT Documentation
Link client runbooks, network diagrams, and asset documentation directly to tickets and devices
Zapier Workflow Automation
Connect Syncro to thousands of business apps — trigger workflows from ticket events, alerts, or device changes
Mobile App (iOS & Android)
Manage tickets, view alerts, and access device details from your phone — full functionality on the go
Credential Management
Securely store and access client credentials, admin passwords, and API keys within the platform
Documentation Module
Build and maintain a client knowledge base — SOPs, runbooks, and configuration notes in one place
Knowledge Base
Searchable documentation covering setup, configuration, and platform features — available 24/7
Community Forum
Connect with other Syncro MSPs to share workflows, ask questions, and learn from real-world implementations
24/5 Live Support
Reach a real support technician Monday through Friday around the clock — no bots, no ticket queues
Add Microsoft 365 Cloud Backup
Protect your Microsoft 365 data and Entra ID identities with automated cloud backup. Covers Exchange, SharePoint, OneDrive, Teams, OneNote, Lists & Planner, with granular recovery, unlimited storage, and regional data residency (US, Canada, UK, Australia).
$1.90
per user / month
why syncro for msps
The Platform MSPs Choose to Grow With
One platform for everything your MSP runs on — so you spend less time managing tools and more time growing your business.
RMM + PSA in One Platform, M365 on Team
Stop paying for multiple tools to do what Syncro does in one. Every plan includes native RMM and full PSA with billing automation. Upgrade to the Team Plan to add complete multi-tenant M365 security management, connected by design, not bolted on. Security incidents become IT actions: same queue, same team, faster resolution for clients.
Pricing That Protects Your Margins
Per-technician pricing means your platform cost scales with your team, not your client roster. Manage unlimited endpoints without per-device penalties, so as you land new clients, your Syncro bill stays predictable. Three technicians on the annual Team Plan: $6,444/year, all-in.
Differentiate With M365 Security
Deliver branded M365 security assessments, track client CIS baseline compliance, and generate polished security posture reports, all from within Syncro. White-labeled reports let you go to your clients’ leadership with a concrete deliverable and a clear expansion conversation.
RMM + PSA in One Platform, M365 on Team
Stop paying for multiple tools to do what Syncro does in one. Every plan includes native RMM and full PSA with billing automation. Upgrade to the Team Plan to add complete multi-tenant M365 security management, connected by design, not bolted on. Security incidents become IT actions: same queue, same team, faster resolution for clients.
Pricing That Protects Your Margins
Per-technician pricing means your platform cost scales with your team, not your client roster. Manage unlimited endpoints without per-device penalties, so as you land new clients, your Syncro bill stays predictable. Three technicians on the annual Team Plan: $6,444/year, all-in.
Differentiate With M365 Security
Deliver branded M365 security assessments, track client CIS baseline compliance, and generate polished security posture reports, all from within Syncro. White-labeled reports let you go to your clients’ leadership with a concrete deliverable and a clear expansion conversation.
Frequently Asked Questions
Both plans include full RMM, PSA, and M365 management capabilities with unlimited endpoints. The Team Plan adds Microsoft 365 security baselines, CIS benchmark assessments, real-time ticket automation, a live metrics dashboard, advanced identity governance tools, network discovery, asset warranty tracking, session recording, and branded security assessment reports.
If you’re building or expanding a security practice and want to deliver M365 posture reports to clients, the Team Plan is the right tier. If you’re primarily focused on RMM and service desk operations, the Core Plan covers everything you need to get started.
You pay per technician who uses Syncro — not per client, not per endpoint. Managed endpoints are unlimited under every plan. As your client base grows and your endpoint count increases, your Syncro cost only changes if you add technicians. This makes your per-endpoint cost drop as you scale, protecting your margins.
AI features are included at no additional charge until February 2027. After that, they run on AI credits. Every technician on your account receives a monthly bank of free credits sized to cover typical use, and you are never charged for overages without approving them first. A usage dashboard in the product shows credit consumption per technician so there are no surprises. Read the full AI credit and usage guide
Yes. Estimates, invoicing, payments, and recurring billing automation are included in both the Core and Team plans. This is a core part of the Syncro platform — not a paid add-on. You get full PSA capability from day one of your free trial.
No — all Microsoft 365 security and identity management features are exclusive to the Team Plan. This includes Entra ID sync, identity actions, automated license billing, CIS-aligned security baselines, configuration drift alerts, security posture scoring, and branded assessment reports. If M365 management is central to your service offering, the Team Plan is the right tier.
Full platform access with no feature limitations and no credit card required. You’ll be able to connect endpoints, configure your ticketing and billing workflows, and explore M365 security features across your own tenant. Our onboarding team is available to help you get up and running quickly.
Please reach out to our sales team to discuss mixed-tier configurations for larger MSP teams. For most MSPs, a single-tier approach keeps billing simple and ensures every technician has access to the same feature set when responding to client tickets and alerts.
Managing an internal IT department instead? View IT Department pricing →
Ready to Run a Better MSP?
Start your free 14-day trial or talk with our team about the right plan for your operation.
Start Your Free Trial with Syncro Today
Gain instant access. Go live in just a few clicks and master core features with guided onboarding. No heavy setup required.
Start Your Free Trial with Syncro Today
Gain instant access. Go live in just a few clicks and master core features with guided onboarding. No heavy setup required.