IT Teams Pricing
One Plan. Everything
Your IT Team Needs.
Endpoint management, employee help desk, and Microsoft 365 security in a single platform. Predictable, per-technician pricing and no per-device fees.
Month-to-Month
$209
per tech/per month
Billed monthly, cancel anytime. The flexible option for teams still evaluating a longer commitment.
AI capabilities free through January 2027
Annual
Best Value
$200
$179
per tech/per month
Annual term, billed monthly. Save $360/tech/year on the same platform and the same features.
AI capabilities free through January 2027
Enterprise / Custom
Let’s Talk
Flexible terms and volume pricing available
Volume pricing, PO billing, and custom terms for larger IT organizations.
14-day free trial, no credit card
CIS-aligned M365 security included
No per-device fees
24/5 live support
SOC 2 Type II certified
Everything Your Team Needs, In One Platform
MCP Server
A direct, plain-language connection between Syncro and the AI tools technicians already use, including Claude, ChatGPT, and Copilot.
Ticket Summaries
Assembles the issue, the history, what has been tried, and current status into one snapshot before a technician opens the ticket.
Automated Triage & Dispatch
Prioritizes each incoming ticket and routes it to the right technician by skill, availability, and workload*.
*Free through January 2027, then usage-based with a pool of free monthly credits. Learn more here.
Entra ID Sync — Automatic User & Group Synchronization
Keep Syncro in lockstep with your Active Directory. Users and groups sync automatically as your org changes
Entra ID Identity Actions: Password & MFA Reset, Session Revoke, User Block
Resolve the most common identity requests directly from Syncro. No jumping to separate admin portals
CIS-Aligned M365 Security Baselines
Assess your tenant against CIS benchmarks and detect configuration drift before it becomes a breach
Real-Time Configuration Drift Detection & Alerts
Get notified the moment a security setting deviates from your approved baseline, not after the fact
Consolidated Security Posture Scoring
A single score summarizing your M365 security health, easy to track over time and report to leadership
Executive-Ready, Branded M365 Security Assessment Reports
Present a polished security posture report to your CFO or board without building it yourself
M365 License Tracking, Visibility & Cost Allocation
Find unused seats, control costs, and report M365 spend to Finance without digging through admin portals
MCP Server for Microsoft 365 Data
Query tenant security posture, license consumption, and identity data in plain language, then hand the answer straight into a leadership conversation or report.
Unlimited Endpoints — No Per-Device Charges
Windows, Mac, servers, and network devices. Manage 100 or 1,000 devices. Your bill stays the same
Proactive Health Monitoring & Custom Alerting
Catch issues before employees notice them. Set thresholds and alert conditions per device group or policy
Automated Windows Patch Management
Schedule and enforce patch cycles across your fleet without manual intervention or after-hours work
Consistent Security Policies Across All Devices
Policy inheritance ensures every device is governed consistently without per-device manual configuration
Automated Script Execution for Windows Devices
Run remediation scripts on schedule or on-trigger. No manual deployment required per machine
Built-In Remediation Automation + Pre-Built Script Library
Start from a library of common IT fixes rather than writing scripts from scratch, so lean teams move faster
Device Lifecycle & Warranty Tracking
Know which devices are aging out before budget season. Track warranty status and plan refreshes proactively
MCP Server for Endpoint Data
Ask your AI assistant about device health, patch status, and asset details across your whole fleet, and get the answer without opening a dashboard.
Help Desk Ticketing & Request Management
Centralized queue for employee-submitted requests, incidents, and IT tasks. Nothing falls through the cracks
Automated Ticket Routing, Escalation & SLA Rules
Route to the right tech, escalate before SLA breach, and enforce response standards automatically
Team Ticket Queue Management
Full visibility into workload distribution across your team. Assign, reassign, and prioritize from one view
Live Chat Support for Employees
Give employees a real-time channel to reach your team without picking up the phone or submitting a formal ticket
Branded Employee Self-Service Portal
Where employees submit tickets, check status, access IT documentation, and find answers before escalating
IT Asset & Hardware Inventory
Track every device your team owns, linked to tickets and users for complete context when issues arise
Customizable SLA, Performance & Asset Compliance Reports
Build the reports IT Directors actually present upward: SLA attainment, ticket volume trends, and compliance status
Power BI Reporting Templates
Pre-built templates connect your Syncro data to Power BI. No custom data pipeline required
Ticket Summaries
Assembles the issue, the history, what has been tried, and current status into one snapshot.
Automated Triage & Dispatch*
Tickets read, prioritized, and matched to the right technician automatically.
*Free through January 2027, then usage-based with a pool of free monthly credits. Learn more here.
MCP Server for Tickets & Reporting
Create and escalate a ticket from anywhere, pull an employee’s device history mid-conversation, or build a monthly IT report that draws from several sources at once.
Secure Remote Desktop (Splashtop)
Fast, encrypted remote desktop access to any managed Windows or Mac device. No VPN required
Behind-the-Scenes Diagnostic Tools (No User Interruption)
Run Event Viewer, File System, Registry Editor, Service Manager, and Task Manager without disrupting the employee’s session
Remote Session Recording for Compliance & Audit
Automatically record remote sessions for SOC 2, HIPAA, and security review requirements
Secure File Transfer During Remote Sessions
Push files, scripts, or patches to a device mid-session. No separate file transfer tool needed
Remote Command Prompt & PowerShell Access
Execute commands and scripts on any device without initiating a full remote desktop session
Automated Network Scan for Continuous Unmanaged Device Discovery
Find devices IT doesn’t know about: rogue hardware, personal devices, and unmanaged endpoints on your network
Custom Discovery Profiles
Define scan scope, frequency, and criteria per location or subnet, tailored to how your network is structured
Quick Agent Deployment to Discovered Devices
Bring newly discovered devices under management in one step. No manual setup per machine
API Access for Permission-Based, Custom Integrations
Connect Syncro to your existing tools without calling a vendor. Permission-scoped access for safe, controlled integrations
Domotz Network Monitoring
Extend visibility to network infrastructure: switches, routers, and IoT devices alongside your managed endpoints
Hudu IT Documentation
Link runbooks, network diagrams, and asset documentation directly to your Syncro tickets and devices
Zapier Workflow Automation
Connect Syncro to thousands of business apps and trigger workflows from ticket events, alerts, or device status changes
Microsoft Teams / Slack Employee Ticketing
Let employees submit and track tickets from the tools they already use. Coming 2026
Mobile App (iOS & Android)
Manage tickets, view alerts, and access device details from your phone. Full functionality on the go
Credential Management
Securely store and access device credentials, admin passwords, and API keys within the platform
Documentation Module
Build and maintain an internal IT knowledge base: SOPs, runbooks, and configuration notes in one place
Knowledge Base
Searchable documentation covering setup, configuration, and platform features, available 24/7
Community Forum
Connect with other Syncro users to share workflows, ask questions, and learn from real-world implementations
24/5 Live Support
Reach a real support technician Monday through Friday around the clock. No bots, no ticket queues
Add Microsoft 365 Cloud Backup
Protect your Microsoft 365 data and Entra ID identities with automated cloud backup. Covers Exchange, SharePoint, OneDrive, Teams, OneNote, Lists & Planner — with granular recovery, unlimited storage, and regional data residency (US, Canada, UK, Australia).
$1.90
per user / month
why syncro
Security, Service Delivery, and Endpoint Management All in One Place
Most IT teams are managing too many tools. Syncro brings everything together so your team can focus on keeping the business running.
Native Microsoft 365 Security Coverage
Assess your M365 tenant against CIS benchmarks, detect configuration drift before it becomes a breach, and restore Entra ID identities, all from the same platform your team uses to manage endpoints and tickets. No third-party security tool required.
SecOps and ITOps in One Platform
Security incidents become IT actions: same queue, same team, faster resolution. Connect antivirus, EDR, and cybersecurity tools into the same alert-to-ticket workflows that drive your endpoint operations. Audit-ready logs support compliance reviews and security posture reporting.
Transparent, Per-Technician Pricing
Unlimited endpoints per technician. Manage 100 or 1,000 devices and your bill stays the same. See exactly what you’ll pay. No per-device charges, no hidden add-ons, no sales call required to get a number. Month-to-month available; commit to annual when you’re ready.
Native Microsoft 365 Security Coverage
Assess your M365 tenant against CIS benchmarks, detect configuration drift before it becomes a breach, and restore Entra ID identities, all from the same platform your team uses to manage endpoints and tickets. No third-party security tool required.
SecOps and ITOps in One Platform
Security incidents become IT actions: same queue, same team, faster resolution. Connect antivirus, EDR, and cybersecurity tools into the same alert-to-ticket workflows that drive your endpoint operations. Audit-ready logs support compliance reviews and security posture reporting.
Transparent, Per-Technician Pricing
Unlimited endpoints per technician. Manage 100 or 1,000 devices and your bill stays the same. See exactly what you’ll pay. No per-device charges, no hidden add-ons, no sales call required to get a number. Month-to-month available; commit to annual when you’re ready.
Frequently Asked Questions
You can sign up for a fully featured free trial now, no credit card or contracts required! After signing up, you’ll have 14 days to explore our integrated IT management platform and experience all of the efficiency-boosting features it provides.
If your IT budget is approved and stable, the 12-Month Term saves you $360 per technician per year and is billed monthly, so there’s no upfront payment or procurement process required. If you’re mid-budget-cycle, waiting for approval, or just want to try Syncro before committing, the Month-to-Month plan gives you full access with no long-term obligation. You can switch to the annual term at any time.
AI features are included at no additional charge until February 2027. After that, they run on AI credits. Every technician on your account receives a monthly bank of free credits sized to cover typical use, and you are never charged for overages without approving them first. A usage dashboard in the product shows credit consumption per technician so there are no surprises. Read the full AI credit and usage guide.
Your Syncro trial includes complete access to our secure IT management platform. You can use all features and functionality without any restrictions or limitations.
The trial lasts 14 days, after which you can add payment information to continue using Syncro.
You can easily add a payment method to continue using Syncro after your trial ends. Any data, settings, configuration, etc. from your trial will remain intact.
Yes! Syncro’s automated installers make this a simple process, often taking just a few hours to complete.
Are you a Managed Service Provider? View MSP pricing →
Ready to See It in Action?
Start your free 14-day trial or book a personalized demo with our team.
Start Your Free Trial with Syncro Today
Gain instant access. Go live in just a few clicks and master core features with guided onboarding. No heavy setup required.
Start Your Free Trial with Syncro Today
Gain instant access. Go live in just a few clicks and master core features with guided onboarding. No heavy setup required.